Refund and Returns Policy

Thank you for choosing WTP Enterprises as your destination for sanitary and bathroom accessories. Please read our refund and return policy carefully before making any purchases:

1. No Refund Policy:

• At WTP Enterprises, we stand behind the quality of our products. However, please note that we do not offer refunds on any purchases.
• All sales are final, and refunds will not be provided under any circumstances except as outlined below.

2. Return Policy:

• We understand that there may be instances where a return is necessary. Therefore, we accept returns under the following conditions:a. Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 3 days of receiving your order. b. Incorrect Items: If you receive an incorrect item, please notify us immediately so we can rectify the situation.

3. Return Procedure:

• To initiate a return, please contact our Customer Support team at support@wtpenterprises.com within the specified timeframe.
• Provide your order number and a brief description of the issue with the product.
• Once your return request is approved, we will provide you with instructions on how to return the item.

4. Condition of Returned Items:

• Returned items must be unused, in their original condition, and packaging.
• Please ensure that the product is securely packaged to prevent any damage during return shipping.

5. Return Shipping:

• Return shipping costs are the responsibility of the customer, except in the case of defective or damaged products or if an incorrect item was received.
• We recommend using a trackable shipping service to ensure the safe return of your item.

6. Refund Process:

• Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria.
• If the return is approved, we will process a store credit or replacement, depending on your preference.

7. Contact Us: If you have any questions or concerns regarding our refund and return policy, please feel free to contact our Customer Support team at support@wtpenterprises.com. We are here to assist you and ensure your shopping experience with WTP Enterprises is satisfactory.

Note: By making a purchase from WTP Enterprises, you agree to abide by the terms and conditions outlined in this refund and return policy. We reserve the right to update or modify this policy at any time without prior notice.